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Elements and Performance Criteria

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

The following skills must be assessed as part of this unit

organisational skills to prepare equipment and materials for a given cleaning context

literacy skills to interpret product labels and safety instructions

numeracy skills to calculate quantities of chemicals and other cleaning agents

The following knowledge must be assessed as part of this unit

specific requirements of state and territory OHS legislation relating to cleaning operations

environmental legislation that impacts on cleaning operations

safe handling of common cleaning equipment used in the relevant work context

safe handling and treatment of common hazards encountered in areas to be cleaned including all those listed in the range statement

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

understanding of the importance of cleaning services to the overall quality of service provided by the organisation

ability to select and use relevant equipment and cleaning agents safely efficiently and according to acceptable enterprise cleaning routines and timeframes

demonstration of skills through cleaning both wet and dry areas

completion of cleaning tasks within commercially realistic timeframes

Context of and specific resources for assessment

Assessment must ensure access to

areas to be cleaned including a range of different surfaces such as carpet marble ceramic wood clay rubber vinyl leather woodwork painted surfaces crystal mirrors and glass terrazzo slate and granite

cleaning equipment and cleaning agents that reflect current industry practice including

cleaners trolley

chemical dispenser

sink and sluice sink

appropriate chemicals detergents deodorisers polishes and sanitisers

cleaning products including glass and multisurface cream and acid

range of cloths including dry wet lintfree and dusting

toilet brush and toilet cleaning cloth

protective gloves

bucket mop and floor rags

range of brooms brushes rags and dusters for different surfaces

window squeegee mop and extension poles

wet floor or cleaning in progress signs

syringe bin and tongs

access to sanitary disposal systems

polishing machine

automatic scrubber

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of cleaning and maintenance activities

oral or written questioning to assess knowledge of cleaning and maintenance procedures materials equipment and legislation

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contextsEmployability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Equipment must include:	electrically operated equipment such as scrubbers, polishers and vacuum cleaners brushes and brooms mops and buckets dusters and pans garbage receptacles.

Cleaning agents and chemicals may include:	general and spot cleaning agents cleaning agents for specialised surfaces, including window and glass cleaners disinfectants pesticides deodorisers furniture and floor polishes.

OHS and environmental requirements may include:	enterprise policies and procedures related to cleaning operations and disposal of used chemicals legislation related to general workplace safety, hazardous substances, and manual handling and storage requirements enterprise security procedures.

Protective clothing may include:	overalls jackets aprons goggles and masks gloves waterproof clothing and footwear headwear breathing apparatus.

Wet and dry areas may include:	bathrooms bedrooms kitchens balconies private lounge areas internal and external public areas function rooms storage areas.

Hazards may include:	spillages breakages, including broken glass wet or slippery surfaces broken or damaged furniture fumes blood needles and syringes used condoms sharp objects, including knives and skewers human waste surgical dressings fat and oil heated utensils and surfaces sharp food scraps, including bones and crustacean shells.

Manufacturer recommendations may include:	cleaning and maintenance guidelines dosage and dilution of chemicals safety requirements.

Routine maintenance is undertaken according to planned, preventative maintenance programs and may include:	wiping down and cleaning washing and rinsing sanitising drying out dismantling and reassembling emptying.

Equipment faults may include:	breakdowns damage to parts, surfaces, electrical cords and connections.